Frequently Asked Questions
|Monday:||08:00 AM - 05:00 PM|
|Tuesday:||08:00 AM - 05:00 PM|
|Wednesday:||08:00 AM - 05:00 PM|
|Thursday:||08:00 AM - 05:00 PM|
|Friday:||08:00 AM - 05:00 PM|
|Saturday:||10:00 AM - 6:00 PM at Elgin location only|
What should I bring to my first appointment?
Please make sure that you arrive to the physician’s clinic at least 15 minutes before your scheduled appointment time so that you can provide us the necessary updated paperwork, insurance information and photo to put into our system.
Do I need a referral to make an appointment?
No, you do not need a referral to make an appointment with either a primary physician or a physician assistant. We are currently accepting new patients. However, for your visit to be covered through your insurance please contact your insurance provider to understand the terms of your policy.
Do I need to have my blood pressure checked regularly?
It is recommended that your blood pressure be checked every two years after the age of 21. We also recommend annual check-ups with your primary physician after the age of 50 and frequent check-ups if you have additional risk factors. The most common risk factors for high blood pressure include family history, being overweight and having a high sodium or poor diet.
How is the doctor-patient relationship different here, compared to other hospitals or clinics?
We believe that our staff members are leaders in providing patient-focused care. We take the time to listen to patients’ concerns and address any questions they may have. We are a physician’s clinic that values all of our patients and appreciates the long-lasting relationships we create with them.
How will I pay for my care?
If you have insurance, please bring in your card. We will collect your co-pay or co-insurance once you've met your deductible. As a courtesy to you we will bill your insurance plan, then any portion allowed but unpaid by your insurance will be due. If you are not insured, we require payment at the time of service. We strive to have all aspects of our practice, including our professional fees, reflect our ethical and rational approach to your care.
What is your cancellation policy?
We require a 24 hour notice to cancel all appointments. Please be sure to contact us if you will not be able to make your scheduled appointment with your medical doctor to avoid having to pay a cancellation fee.
How can I get a hold of my medical doctor?
We take pride in our doctor-patient relationships and schedule plenty of time for you to get all of your questions answered. If you need to get in touch with your medical doctor or physician assistant between appointments, please contact our main office to leave a message or schedule an appointment.
How can I prevent a cold or flu?
Colds and the flus are commonly transmitted through the nose and mouth. To help prevent colds and flus:
- Thoroughly wash your hands.
- Avoid contact with contagious individuals.
- After being in the company of someone with a cold or the flu, make sure not to touch your nose or mouth where the virus could enter.
- Stay current on your yearly flu vaccinations.
- Drink plenty of water to stay hydrated.
How do you notify your patients of lab or test results?
When labs or tests are scheduled, we also schedule a follow-up appointment for you to come in and sit down with the doctor to discuss your results. We want to make sure all of your questions are answered and you have a thorough understanding of what your results mean.
Will I be able to get copies of my test results?
Yes, upon request we are able to provide you with copies of your test results.
Do you allow urgent or same day appointments?
We do set aside time for urgent visits. However, if you are having an extreme emergency, please dial 9-1-1, which will reach your area 911 operator.